Anyone experien

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1

Anyone experiencing this with the e340 doorbell? The lower camera glitches for a second whenever I open the app. It stops when I set the camera to either pre-record or set the video quality to Medium or High. I have it wired to my chime.
https://VIDEO_URL?video_id=5b55ba54ec06db060307c6c8522eebc4Z88

2

usually just leave quality on auto and no problem.

3

strange :grimacing:

4

I purchased this two-camera doorbell thinking that it would greatly improve my door surveillance experience. Sadly, this model has a BIG FLAW that notifies movement every time a car passes by in front of my house (EVEN WHEN THE STREET IS NOT IN THE ACTIVITY ZONE). Eufy support responded that this doorbell is NOT RECOMMENDED when installed facing a street!!! How can you possibly design a doorbell camera that CANNOT be installed facing a street!!! how many houses do you know where the main door does not face a street!!! Eufy support declined to replace the camera for another model that actually works.

5

Very strange :thinking:

6

Sorry to hear this. I hope Eufy would start listening carefully to our needs as customers.

7

Yep

8

Eufy support said that they were going to escalate this issue to the relevant team to consider for future updates.

Per Eufy support:

Thank you for providing additional details about the issue. Based on your observations, it seems that the glitch is mitigated when the video quality is set to “Medium” or “High” or when the camera is set to pre-recording. This behavior suggests that the issue may be related to how the “Auto” video quality setting dynamically adjusts based on network conditions or device performance.

Here are some insights and recommendations:

  1. Auto mode behavior:
    The “Auto” video quality setting dynamically adjusts the picture quality based on your network’s speed and stability. If the network fluctuates, it may cause temporary glitches or delays. Setting the quality to “Medium” or “High” ensures a consistent resolution, which might explain why the issue stops in these modes.

  2. Future updates:
    Your feedback is valuable, and it is possible that a future firmware or app update could address this issue. Developers often optimize features like “Auto” mode based on user reports and testing.

  3. Other cameras:
    Since you mentioned that other cameras do not exhibit this behavior, it could be specific to the T8200 model or its current firmware. This reinforces the likelihood of a software optimization being needed.

  4. Temporary workaround:
    For now, you can continue using the “Medium” or “High” quality settings or enable pre-recording to avoid the glitch.

10

Wow