Hi.
I have Eufy S380 HomeBase 3 and two Eufy Indoor Cam S350 and I tend to get notifications about sound events.
But there is no sound on the recording since it happended before the recording.
This has happened so many times that I am starting to think the events are false positives.
However, I would like to go back in time in the recordings in order so solve this sound mystery.
Will I be able to do that if I install a hard drive in the Homebase and put the cameras in continous recording mode?
Wait, that camera is wired so it should have a “pre-roll” or pre-recording feature that captures a few seconds of video before an event is triggered.
I would think the 24/7 recording feature would work, but before you try that… Have the camera record onto an SD card instead of a HomeBase3 just to see if you are able to capture that sound that’s causing an event to be recorded.
@Mogge , no the camera doesn’t require an SD card for the pre-roll / pre-recording to function.
It’s an automatic feature whether it records onto the HB3 memory or it’s harddrive or the cameras SD card.
It will add 3 seconds of footage before the actual event / detection occurred.
The reason why I suggested that you should install an SD card to one of the cameras and let it record onto that instead of the HB3 is to see if the pre-roll function would work. Doing this would bypass the HB3 and you would be pulling the footage from the SD card instead.
As I recall from an old post some cameras pre-roll function ceased to work while recording onto the HB3 and don’t know if the issue has been resolved.
Are the cameras firmware up to date and is the HomeBase3 firmware up-to-date?
Hi, yep they’re up to date. I will have to think about if it’s worth the effort troubleshooting this further. I have an old TP Link camera with an SD that I could put in the same room in order to see if there’s an actual sound.
