Door ring 2K somthing wrong - not detect while on away security mode

Hi Mates

I bought and installed video door ringbell 2K

It seems not detect some activities even though i put highest sensitivity and security, away mode.

For example, when we set it as away mode, someone approached to house but it didnt detected

Today, again, even we entered the house it didnt alarmed at all, almost 3mins later it started alarmed, it seems became useless

Could yoy help me???