Hi everyone, I’m having a frustrating issue with my new Soundcore Liberty 5 and was hoping someone might know a fix or if this is a known bug. When I use high resolution audio (LDAC enabled) combined with Spotify (using its in-app EQ), I keep getting random static crackling and audio distortion. Right in the middle of a song, the audio will suddenly jump and briefly give me clean, high-intensity Dolby Audio out of nowhere, before immediately dropping back down to flat sound. This exact same crackling and unstable Dolby behavior happens on the Xiaomi Music app as well(Redminote13pro+). However, when I use YouTube/YT Music, there is no crackling sound at all,though the Dolby Audio toggle in the app doesn’t seem to do anything noticeable to the sound either. I have already tried resetting earbuds completely (held the case button for 10 seconds until the white LED flashed 3 times). Tested them on a different phones entirely to see if it was phone-specific, but the behavior stayed the same.
Someone I know had a similar experience, except just the crackling, we don’t know what the issue is though, also, it’s on a different model, but the best thing you can do is contact soundcore by emailing or calling them
I use a iPhone so I don’t get to use ldac at all 
It could be because the quality of the song you are listening to doesn’t support LDAC. If it’s not that then try updating Spotify. Might work
Yeah I will try to reach them. Thank you for the information)
Yess but the sound quality is still good with AAC
No bro, it’s not just about the spotify, I tried using 3 different mobile phones and still the results were the same. That dolby music toggle doesn’t even do a single bit of change of the quality or immersion of the sound.
Hi, thank you for reaching out.
To provide you with better support, we kindly recommend contacting our support team at service@soundcore.com to create a service request.
Once our team receives your email, they will review your case and assist you further.
Thank you for your understanding and support.
But we do have Dolby audio. Is that the same or equivalent to LDAC?