I have some iss

soundcore
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1

I have some issues with add my device in the app what can I do app detects my R50i NC but I couldn’t add the device to this app
Any solutions?

2

It sounds like your Soundcore R50i NC is detected by the app but cannot be added successfully — this issue can happen for a few reasons. Here’s what you can try:

  1. Check device compatibility and firmware version – Make sure your earbuds and phone are running the latest versions of firmware and the Soundcore app. Outdated versions may cause pairing or registration errors.

  2. Confirm Bluetooth connection stability – Ensure your R50i NC is properly connected via Bluetooth before opening the app. Unstable or partial connections can prevent the app from linking the device.

  3. Restart the app and phone – Close the Soundcore app, restart your phone, and reopen the app to refresh the Bluetooth cache.

If these steps don’t solve the issue, please record a short screen video showing what happens when you try to add the device. This can help the support team identify the problem more accurately.