I want to use the “Thunder Haven” white noise as the sound I fall asleep to when I press Start Sleep in the soundcore app. But “Thunder Haven” and many other custom white noises aren’t available once the app connects to my Sleep a30 ear buds.
Thank you very much for reaching out to us, and we’re truly sorry for the inconvenience you’re experiencing with the “Thunder Haven” white noise track not appearing after connecting your Sleep A30 earbuds.
To help us locate and resolve the issue more accurately, could you please confirm the following details?
- In Audio Settings, which audio have you selected for both “Bedtime” and “During Sleep”?
- What is your current setting under “Auto-Switch Once Asleep”?
- Could you let us know which local audio tracks you have downloaded to the earbuds?
- Before falling asleep, are you using Bluetooth Mode or Local Mode to play audio, and what specific sound are you playing before sleep?
Your answers will help our technical team better understand where the issue occurs and guide you toward an effective solution.
For faster and more direct support, we also recommend contacting us via service@soundcore.com, where our dedicated specialists can assist you in detail.
Thank you very much for your understanding and support — we truly appreciate your patience while we look into this for you.
Warm regards,