Indoor Camera Streaming Error

Archived
1

hello,

i recently purchased a eufy indoor ptz camera. after completing the setup and attempting to connect to the device i get a streaming error. from what i can tell, connectivity is fine for both mobile device and camera.

i’ve tried rebooting the device, waited until led is solid blue.

on the mobile device i select the device, tap the play button / video window. it seems to attempt to connect, then, the following message is displayed:
“unable to play live video”

after that, the camera LED turn RED.

note: i don’t have a microsd card (‘yet’), could this be the cause of the issue?

thanks,

2

@rde4 Yes not having the MicroSD card is the problem especially because you need somewhere to store the footage/recordings…

3

good too know, looks like a quick trip to amazon.

followup question: from my understanding the microsd card is behind the ptz housing; is there an easy way to expose it?

thanks!

4

The SD card is below the lens. Use the tilit control to point the lens as far up as you can and you will see the card slot.