Seems to be a daily outage with eufy, during the daytime, when I try to view my camera. I did not even realize I had to utilize eufy remote servers for this functionality.
Why is there so many outages? I feel like it is almost every day, during the most inconvenient times.
1 Like
There aren’t any daytime outages that I have observed in the last 4 months. There was an East Coast AWS outage that hit some Eufy users in early December, but I’m north of Seattle and haven’t seen any outages.
The remote AWS servers are used by the app to authenticate and point to your local storage to stream video. So, there isn’t a lot of bandwidth necessary for the connection to Eufy’s AWS servers.
If you are having issues, I’d check your local ISP connection. Your videos go from local storage on the upstream side of things to your device, so if your upstream connection is poor, you might see that as a outage. Speedtest should tell you if thats an issue.
We need their servers for everything… At least with the wierd doorbells
I really wish they make this in large bold print in their product description, right after them bragging how there’s no monthly fees.
Eufy’s servers don’t cost you anything extra. From what I’ve seen, they are performing well. Anytime you can get a notification on your phone in 2-3 seconds from one of the devices on your network, that’s good performance. Even during the holiday rush, notifications times here didn’t change by more than a couple of seconds. Video takes longer to start streaming, but most of that is from start-up buffering of the battery cameras, which have to wake up to start streaming.
They use AWS servers so they can control performance as more devices are added and network loads change. Because of the way their system is designed, you don’t have to poke holes in your firewall to acccess your notifications and feeds and they keep your data private.
That’s great and all. But options are nice too. Especially for the many remote locations in the US that still don’t have high speed always connected internet. Trust me they exist. I have a background in network administration. My data is perfectly safe without have a 3rd party in the mix. Again full disclosure at the time of purchase and having options how to handle my data and authentication are nice to have. Also, if anything happens to Eufy or they get bought by an evil company, we are SOL.