Lost ability to monitor my home - security failure with Eufy products

On July 19, access to replay recorded events for specific model camera was discontinued. A change was made to the Actions feature of the android app that removed the “Playback” action. It appears that a new feature that allows customers to edit the actions list appeared but failed to include the most important action on each device —>> PLAYBACK!!! The devices that are failing are Flood Light CAM and Solo Cam E30.

Have others seen this? Does anyone know why such a good product could have such a poor q/a - test group that the single most important product feature was removed by mistake?

Please help.