My A20 sleep buds have started misbehaving, the right bud won’t charge past 50%, but the left side and the case are fully charged. I tried cleaning the contacts, but it didn’t help at all. I’m pretty sure they’re out of warranty. Any ideas? (Besides just buying a new pair)
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Hi there 
We’re really sorry to hear about the charging issue with your A20 sleep buds, and we completely understand how frustrating that can be. Please try the following steps to see if they help resolve the problem:
- Ensure that the ear tips and ear wings are properly attached and not blocking the charging pins. Insert both earbuds securely into the charging case. The indicators should light up to indicate the earbuds are connected.
- Use a dry cloth or a cotton swab with a small amount of alcohol to gently clean the charging pins inside the case and on the earbuds. This ensures a better connection.
- Use a different charging cable and wall adapter to fully charge the case. Make sure the case is charging properly.
- Reset the earbuds:
Open the charging case, place the earbuds inside, and press and hold the Reset button on the back of the charging case for 10 seconds. The indicator light inside the charging case will start flashing quickly, indicating it is in pairing mode, and blink slowly once pairing is successful.
Warm regards,
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