My a30i left ea

soundcore
1

My a30i left ear bud never charges more than 70% and even if it does it doesnt play for more than 20 mins while the right ear bud works fine.. please help

2

I am so sorry to learn about the charging issue with your A30i.

In order to further pinpoint the issue, we appreciate that you could try the troubleshooting below to see if it helps at all:

  1. Ensure that the ear tips are not blocking the charging pins on the earbuds and in the charging case.
  2. Use a dry cloth or cotton swab with a bit of rubbing alcohol to clean the charging pins in the charging case and on the earbuds to ensure a better connection.
  3. Charge your charging case with a different charging cable aand wall charger, and make sure the charging case has enough power.

If the issue still persists, could you kindly reach out to us at service@soundcore.com with your order details? We’ll escalate your case to our senior support team for a personalized resolution.

Your satisfaction remains our priority, and we’re committed to making this right.