My Boom3i has been disconnecting from my phone lately.
Could you please let us know whether the disconnection happens when your phone receives a call? In some cases, the Bluetooth connection may disconnect automatically during a call, and it may need to be reconnected after the call ends.
You may also kindly check the following:
- Please make sure the device is not in a low battery or overheating state, as the Boom 3i may activate protection mode in such conditions.
- Please ensure the speaker is within normal Bluetooth range of your phone.
- You may also reset the speaker by pressing and holding the Bluetooth button and Volume + button for 10 seconds. Once you hear a prompt sound and the speaker restarts, the reset is complete.
- If you are using the soundcore app, please try updating the app to the latest version and test again.
- If the speaker may have connected to another device by mistake, resetting it can also help clear the previous pairing records.
If you have already tried the steps above and the issue still remains, please feel free to email service@soundcore.com . Our specialist team will be more than happy to assist you further.