Live view via Eufy app - audio is present
Live view via HomeKit - audio is present
Playback recordings via Eufy iOS app and MacOS app - audio is present
Playback via HomeKit/iCloud - audio is present
Downloaded clips via iCloud - audio is present
However
Downloaded clips via Eufy Security App, no audio is present. Examination of the mp4 file shows no track.
Given this is the main way to download bulk files it’s very frustrating this doesn’t work and does not seem to be a codec issue. The track is simply not included in the file, despite clearly being included in the file saved on Hub.
Anyone else experiencing this? Any solutions?
Using most up to date versions of firmware and App as of 8 Dec 2020.
Thanks