# Problem with thumbnail **URL:** \ **Category:** Archived\ **Created:** [January 29, 2021, 7:09pm UTC](https://community.eufy.com/t/problem-with-thumbnail/809285 "2021-01-29T19:09:04Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![xbo](https://avatars.discourse-cdn.com/v4/letter/x/85e7bf/32.png) [@xbo](https://community.eufy.com/u/xbo)\ **Post date:** [January 29, 2021, 7:09pm UTC](https://community.eufy.com/t/problem-with-thumbnail/809285/1 "2021-01-29T19:09:04Z")
I have installed the eufy application on iPhone X and iPad . But only on iPad I have notifications with thumbnails. The same notifications on iPhone has not thumbnails. I have set both applications on the same way. What is that? What I have to check? Regards Greg ---
**Author:** ![Dms1](https://avatars.discourse-cdn.com/v4/letter/d/7bcc69/32.png) [@Dms1](https://community.eufy.com/u/Dms1)\ **Post date:** [January 30, 2021, 12:38am UTC](https://community.eufy.com/t/problem-with-thumbnail/809285/2 "2021-01-30T00:38:19Z")
Are you having issues viewing the camera on your iPhone, and no issues on your IPad? If so, I’m having the same problems. I deleted the app on my phone a couple of times, and when I reinstall it, each of the cameras do not display a picture, just a black screen, but yet on my iPad it’s working fine. This started today 1/29/21. ---
**Author:** ![Dms1](https://avatars.discourse-cdn.com/v4/letter/d/7bcc69/32.png) [@Dms1](https://community.eufy.com/u/Dms1)\ **Post date:** [January 30, 2021, 12:52am UTC](https://community.eufy.com/t/problem-with-thumbnail/809285/3 "2021-01-30T00:52:31Z")
I just powered off my phone and restarted it and it fixed the problem. Try that, hopefully it will work for you. ---
**Author:** ![xbo](https://avatars.discourse-cdn.com/v4/letter/x/85e7bf/32.png) [@xbo](https://community.eufy.com/u/xbo)\ **Post date:** [January 30, 2021, 12:47pm UTC](https://community.eufy.com/t/problem-with-thumbnail/809285/4 "2021-01-30T12:47:47Z")
I have made a hard reset, and now it’s working fine. Thank for your help.