Smart Display not being very smart

eufy Ask Community
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1

Hi All,

This morning I had a message on my Smart Display that there was a firmware update, which I let it do, even though everything was working PERFECTLY.

Now on all of my cameras intermittently, I have an UNABLE TO PLAY THE VIDEO message on the smart display.

Not that it matters, but I have a HomeBase with 5TB drive, an E340 doorbell, two S350 cameras, and one E30 camera.

Everything is working fine on my iPhone.

How do I go back to the previous Smart Display firmware?

Thanks in advance

2

I don’t think you can roll back to a previous firmware version…
What firmware version do you have now?
I’m on the V2.7.13
Try restarting the Smart Display if you haven’t done so yet.

3

The Smart Display updated to 2.6.21

4

:thinking: I received that firmware update in mid january, so maybe you’ll receive a newer firmware updates soon then?

5

My version is 2.7.13 and is working fine. Try a new update, Eufy always does an update and it never fails that it causes my cameras and viewers several problems.

6

My version is 2.7.13 and is working fine. Turn off and on the smart display rather than a restart?