why are all my

eufy Ask Community
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1

why are all my videos only playing part of video and then freezing up ?
https://VIDEO_URL?video_id=22f26a9d1a89ed7f01ef912b2757074fKat

29 Likes
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:smiley:

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how many secs is it set to record? Each event which is limited to a certain amount of secs for play back

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To cold? Kidding, are you using a memory card?

1 Like
5

Mine too since last update camera is useless

3 Likes
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I’m experiencing the same thing since the update to version 3.3.3.8 on 2/27. This occurs on every device we attempt to play back on, two samsung phones and a samsung tablhome-based. Stops after a few seconds, before reaching the end. Only videos from solocam S340 are affected. Videos from doorbell camera work fine. Both are connected to S380 homebase.

3 Likes
7

Samr here since the update

1 Like
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:grinning:

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Damn

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Same here, everything since update is either won’t play or only plays part and freezes

1 Like
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:grimacing:

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:slightly_smiling_face:

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Guess we have to wait for update

1 Like
14

Same here since the update! And it annoying af!

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:roll_eyes:

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Darn

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My phone is a samsung, I cleared the cache and data from the app and all is working fine again

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Same here , few seconds and no video … multiple different camera’s same problem … chache en delete app no fix

1 Like
19

Same here! Thought it was just me

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Weird