Why my k20 left

soundcore
1

Why my k20 left bud, sometime lost connection for fee seconds?

2

Hi there! It may be related to the connected device or your surrounding environment. Bluetooth signals can be affected by obstacles like walls, metal pillars, home appliances, or Wi-Fi interference. To keep your connection stable, try to minimize such obstacles.

Here are some steps you can take to resolve the problem:

  1. Fully charge and reset the earbuds:
    Place both earbuds in the charging case. After removing them, press and hold the touch areas on both earbuds for about 10 seconds until you hear a notification sound — this resets the connection.
  2. Play stored music or videos on your device (not streamed) to check if the issue persists. Sometimes streaming apps can cause short dropouts.
  3. Test in different environments and with another Bluetooth device to see if the problem repeats — this helps determine whether it’s a signal interference or device-specific problem.

If the issue continues, please let us know for further inspection or warranty assistance.