Hi Mat15017,
Thank you for your reply it is much appreciated. When you say it shows as being powered by wire do you mean the green plug icon or some other icon? I have only ever seen the green plug icon on the first night of having it wired up and never since.
Eufy have said to me that firmware in December should address the power issues and the pre-roll clips will come out then but to me they are advertising and selling a device under false claims it does these things out of the box. I think Eufy should have held off selling the device until these things worked out of the box.