No professional monitoring?

eufy Ask Community
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6

Return the equipment for a refund. There is a 30 day “no questions asked” period, but I was still able to return everything for a full refund because I basically told them that it’s false advertising. The box that the HomeBase Professional came in literally said “24/7 professional monitoring available” right on it. If you were told by their sales people that professional monitoring was available, I’d consider that the same thing. Keep those chat transcripts.