Haha — this absolutely made our day 
Thank you so much for sticking with Anker since the early chargers-and-power-banks days. That kind of long-term trust seriously means everything to us. We’re really glad to hear our pricing, quality, and constant innovation have kept earning your confidence over the years.
And we hear you on the “don’t switch up” concern 
— we promise our goal is to keep doing exactly what brought you here in the first place: solid products, fair value, and actually listening to our users. That’s not changing.
Also, the fact that you’re even considering the membership after all these years is honestly such a compliment. No pressure at all — just know we’re grateful either way, and we’ll keep working hard to be worthy of that faith 
Your lineup sounds legendary already, and hey… writing more than planned just means the love is real 
Much love right back at you 
Thanks for reporting this.
We understand how frustrating this can be, and soundcore-support will take it from here and stay in touch.
Thanks for taking the time to share such detailed and honest feedback — we really appreciate it.
We’re genuinely sorry to hear that your experience with Liberty 4 Pro didn’t meet the expectations. It’s clear you spent a lot of time with the previous model, and comparisons like this are incredibly valuable for us.
We never aim to “downgrade” the experience, and it’s important for us to know when long-time users feel that something they valued has been lost. Your feedback helps shape future iterations, and we truly appreciate you calling this out so clearly. We’ve also shared this with the product team for review.
Thank you again for being so candid — we’re listening.
Thank you for your feedback.
I know you’ve tried some troubleshooting already, in order to further pinpoint the issue, we appreciate that you could try to update the firmware to 3.9.
If the issue still persists, could you kindly reach out to us at service@soundcore.com with your order details or case number? Your satisfaction remains our priority, and we’re committed to making this right.
I’m actually pretty impressed with the quality of my new “cheap” earbuds. I got the P31i earbuds and so far they’ve gone past my expectations. The ANC and the transparency mode are decent enough for my workplace. The sound is good and I have no complaints with the fit and feel. It’s the app and additional services that have blown me away. It’s as though Anker actually cares about what their customers think.
thank you!
It states it has AI and you can say hey anka and it will activate but it doesn’t function.
Fantastic sound even though i bought a cheap setup just to try the “hook behind your ear” thing, i am super satisfied!!