Hi everyone,
I recently bought an eufy security cam set (2x 2c cams with battery, one homebase 2) in Austria. I set them up, in the app the cameras are working well. However, after I installed the eufy security skill on Alexa, I cannot see their picture nor on my Echo Show 5, neither in my Alexa app on my phone.
On my phone: it says for the cameras that “Live view not supported”, and that they are only motion cams.
On my Alexa show: when I ask Alexa to show the “Eingangstür camera” in German, it tells me that it didn’t find a “camera Kamera” (first word is said with English accent, second in German). On my phone Alexa is english, on the Show 5 it’s German. I can bring up the list of devices on the Show 5, and if I press the icon of the camera, nothing is happening. Did someone experience something similar? Can anyone suggest me what to do?
Hi mol,
I live in Germany and have the same issue with my solo Cams s40 and l20. Live Video Does not work with echo show or Alexa App.
I have a similar yet different problem with Eufy Cam 2 / Homebase 2 and Alexa …
While on my Echo Show 8 the command to view each of the 2 cameras (Veranda 1 and 2) works fine with live view (Alexa open Veranda 1 / or Alexa open Veranda 2), in the Alexa app in my iPhone 13 the message shown next to the two cameras is “Veranda 1 Eufy Security - Live view not supported” and the cameras are recognised only as Motion Sensors!
I have gone through the recommendation seen in some other topics to disable/re-enable the Alexa skill for Eufy Security, still the same problem.
It is peculiar why Echo Show recognise these as cameras and shows live feed while Alexa app does not.