Audio issues on outdoor cams. C22

Hi everyone, in the last week all 4 of my outdoor wired cams C22 have audio issues. Can barely hear anything and there is crackling noise on all of them in live view and recordings. If this happened on one I would say it became defective but on all 4 at the same time is questionable. Anyone else experiencing audio issues? By the way my door bell which is wireless has great audio.

Same…

Thank you for confirming.

Yes. Seems to be more static noise than usual.

This has been going on for several weeks still. Anyone find a solution to the weak distorted audio?

I have the same issue. This was part of my response from eufy on the 26th April. The issue has not need resolved on my camera

“ After investigating the issue further, we suspect that this may be a firmware problem. We have received similar feedback from other customers and our development team is currently working on a new firmware to address the audio issue with the outdoor cam.

We understand that this may require some patience on your part, but we would like to ask if you would be willing to wait for the new firmware to be developed. Once it is ready, we will be sure to contact you immediately and provide you with the necessary instructions to update your device.”

Thank you for the update. The camera was good, not sure why they keep messing with their products.

Has anyone got an update on a fix or timeline for a fix with this?

My audio is terrible and lost all clarity.

Anyone heard anything in this?

Nothing yet and my audio is still very bad with static. I hope they can fix it soon, it has been several weeks now.

2 Likes

I’ve got the same issue with 3 new wired outdoor camera pro. Maybe I’m wrong but when just installed they seemed fine, now I updated to 1.0.6.6 and it is like a crackling noise gate has been implemented. You can hear sounds where they reach a certain threshold, but this often results in truncated sound start, it is awful. Please let the self noise run and don’t implement any aggresssive noise reduction and gate algorithms.