All four of my cameras have stoped recording and sending motion notifications. I’ve gone through all of the trouble shooting steps including remving and reinstalling the cameras. The only function that works is live view. This happened immediately after the latest firmware update on Feb. 12, 2025. Eufy has been unresponsive. Has anyone else having this issue?
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Not sure about not recording but a few months ago I stopped getting notifications everything else was fine. I called support they told me to delete the app and then reinstall it. I just had to sign in with my email and password and it fixed that issue. Maybe restart the home base or even unplug it for a few minutes then power it back up. All else fails call 
eufy support Ive had great luck with a phone call much better than email or chat. There’s a call option in the app
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I’ve deleted the app and then reinstalled it. I removed and reinstalled the cameras, and i’ve done a home base reset. I am now getting intermittent notifications and recordings. I’ve also removed the ethernet cable and run the HB via WiFi.
This issue happened to all four cameras immediately following the latest HB2 firmware update on Feb. 12, 2025
At first I thought the problem was caused by a malfunctioning HB. But the HB is able to reset and I have no issue with live viewing any of the cameras.
After the HB reset, I am getting occasional notifications and recordings. I stand in front of the cameras waving my arms—nothing happens. 10 mins. later a car passes in front of the house and I’ll get a notification and recording. Two mins. after that, more cars pass by and nothing.
Very frustrating. Eufy wants me to upload the logs. All that will do is verify the system isn’t working.
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Sorry Ive never heard much from them when uploading logs. They have been helpful when I’ve talked with them on the phone but sounds like you’re having bigger issues than I had. My only other thought was a wifi problem I had issues in the past and ended up getting a upgraded internet provider modem and had my connection issues improved. good luck
Toggle settings: Try turning motion detection on/off and camera on/off
Could you please tell us which camera model you have? At the same time, may I know if you have contacted our support team before? If yes, could you please send the ticket# to us for further steps? Thanks!
This is happening to all four cameras. 3 are the 2/C cameras and one is the Solocam S40 camera.
Ticket number - TNH194522714
This problem began immediately after the HomeBase 2 firmware update which occurred on Feb. 12, 2025 at 2:38 am.
I am convinced this is a firmware issue. The system was working perfectly before the homebase firmware update.
I am not having any internet or wifi issues. In fact, the HomeBase indicates “great” wifi connection.
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Lov3 the ap
