Has any one else had issues with moisture building up on the small camera lens.
I have 4 cam2 pro outside and all have blurred pictures when its wet outside.
Eufy offered no support as they said they are out of warranty.
The camera has an ip67 rating “ready for any weather, built to withstand the elements”
Clearly not as all 4 have water ingress.
I have sent the 4 cameras away to have them independently checked to verify the correct ip rating based on build quality and design.
I have seen so many posts relating to this issue.
It would’ve been nice if eufy Put their hands up because of so many water ingress and blurred Image posts.
Acknowledged that the cameras did not meet the minimum requirements for outdoor environment and that the IP 67 rating was very enthusiastic.
Then offered an alternative to replace my 4 useless cameras, so I can continue to have a visual security system
I have had them take on condensation externally whic obscures its view, and some fall victim to it more than others. But I don’t think I have had moisture actually inside the camera.
There customer support on chat really annoyed me !
As the last message before they escalated it read “don’t worry we will resolve this issue”
Then the support response was . Sorry this has happened to you , but ! The 4 cameras are out of warranty so basically not interested in product failures and improvements.
There only solution was to bring them inside let them dry out for a few days then put them outside again!!
I live in the uk … it rains. The cameras would spend more time inside drying than Functioning as a security device
Yeah
Sent those pictures to customer support as well.
They were completely not interested in the failures. All they wanted was the serial numbers and receipts determine if the warranty was valid.
4 cameras are a lot of money to put in the bin.
Not exactly the same problem as yours, but similar result. When it rains, my s220 often gets blinded by moisture on the outside of the lens. I don’t have this problem with my s340 at all.
If anyone from Eufy is reading this, I do hope they get the message regarding customer service. Their marketing comes across so friendly and engaged, but it seems that customers in need aren’t getting the same vibe from what I’ve read.
Hi there! Sorry for the hassle. Could you drop an email to support@eufylife.com? I’m sure we can figure it out! Please share your ticket number if you have contacted us earlier, for faster case resolution.
Additionally, if you have any related videos of the issue and the device’s SN , that would be even better. We will have a dedicated engineer follow up on your issue.
Warranty has nothing to do with it. Here in the UK we are protected by law that A the product must be fit for purpose B Last for a reasonable amount of time, C Must be of reasonable quality. Warranty time is irrelevant to a product that doesn’t fall into the above category and clearly from what you are saying it does. So I would go back to Eufy and say that you are not satisfied with the response and perhaps you could quote consumer law. However if your not living in the UK unfortunately this doesn’t affect you. Moisture in the lens cover seems like the product is becoming warm from daylight sun. The cools down in the evening this the moisture build up. Even so it shouldn’t do this in my opinion… hope you get it sorted.
I would argue that A The product needs to be fit for purpose,B Last for a reasonable amount of time, C Be of reasonable quality. This is all law here in the UK look it up. And the age old trick of the warranty has run out has obsoletely nothing do do with it whatsoever and if the manufacturer uses this it generally means that don’t understand consumer law here in the United Kingdom. Companies have an obligation to make sure that the product you purchased is of good quality and just because the warranty runs out after say 2 years doesn’t mean that they have nothing to do. They do it’s law. I would email them again and state the issues you have. Perhaps giving them a 2nd opportunity to resolve the issues you have with the product… good luck
Eufy custome service response.
Just keep going round in circles.
They don’t even know what IP rating their cameras are lol
I’m sorry to hear about the issues you’re experiencing with your cameras. It sounds like there might be a defect with the cameras if they are rated IP67 and still getting moisture inside.
To assist you further, could you please provide the following information:
Order Number
Current shipping address, including:
Street
City
State (optional)
Postal Code
Contact Name
If you have any proof of purchase, such as a receipt or invoice, that would also be helpful. If the cameras were a gift or you cannot provide the order number, please let me know.
So i sent them the proof of purchase, knowing the only reason they wanted it was to waive the warranty card at me.
I now have to scrap a whole security system and choose a better brand with customer support.
Thank you for your prompt reply and for providing the requested information. I truly appreciate your cooperation.
I must inform you that the warranty for your devices has unfortunately already expired. Our devices come with a 12-month warranty, and requests for warranty benefits must be made within this period. As a result, we are unable to offer a free exchange or repair at this time.
That being said, we value your support for Anker and would like to offer you a one-time promotion of a 20% partial refund on your next purchase price (before any other discounts). If you decide to purchase one of our new models, please send us a PDF copy of the new purchase receipt along with the serial number located on the bottom of the device, and we will be happy to process the partial refund for you.
If you are interested in this offer, simply reply to this email, and we’ll be glad to assist you further.
Once again, I apologize for the inconvenience and sincerely appreciate your understanding. Should you have any additional questions or concerns, please don’t hesitate to reach out.
