Hi all, suddenly eufy 2c camera stopped sending push notifications to my iPhone. I didn’t change anything. Tried reinstalling app, restarting home base, didn’t help. I see this issue was reported already back in 2019. Any idea how to fix this? It really sucks that it stops sending push, after all, is a security system -_-
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The solution was to restart my router. I have no idea how this could cause the problem so that only push messages could not be sent.
It would be great if someone could explain this.
Hope this will help someone.
Hi thanks For the update
I have tried a on everything.
Restarted my modem, mesh and base station.
Still no notifications of any kind. The cameras are recording, so that’s good.
I would suggest this is not “solved.”
I am an Apple user. But I also spoke to a co-worker/friend that also has Eufy cams and is an Android user, and he said he wasn’t getting notifications either.
I think this is a Eufy update issue or internal issue of some kind.
@jar3299 I suggest you open a new ticket. Good luck
Aleksander I spoke to customer service and my system is working now.
This is what they had me do:
- Bottom of app select “Security”
- Select “Home” under Device Control
- Select “Disarmed”
- Wait for 5 seconds
- Select “Home” to re-arm the system
I had the same problem with my iPhone not getting any notifications apple had no idea I called Eufy support they said they had heard of this and told me to delete the app and then reinstall it and it 100% worked and when I reinstall i just had to sign into my account and everything was there nothing lost. I think it was a phone update problem because the same happened with my Amazon app I did the same thing and everything works now
Useful information!
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