Just got the Eufy 2 pro fro Xmas. All set up but when I pick a camera and press play just to view the cam in realtime, often at night I just get a black view as the night vision does not appear to be working. Seems to work when I switch auto night vision off and on again. Then next time I look its black again as the night vision does not appear to work. Just wondering if it will pick up motion and movement if like that. Is this a problem. Sorry if it is a naive question, first couple of days with the product. Thanks
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Same for me, any advice anyone please
I’ve been in touch with support. They say they are aware and trying to sort a fix and to leave it 7 to 14days. I have asked them if I should return cameras as my 30 day return in the UK may run out if I wait that long. No reply yet
Same issue here, let me guess u got an update available 4.6.6 and they can t update.
Night Vision is working only when u remove and add them back in the app.
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Yes the failed update n night vision are the exact problems.
Yep, no sollution yet, they said to me to wait or return them, and they ll push an update to me to see if the situation is improving, didn t got the update yet.
hello. I have the same problem. I can not purchase the software and the cameras will not turn on automatically after the dusk of the night vision
Hello there, u need to contact the support, they ll need to push an update for you, to me they said that till friday the update will go online. I ll keep u updated if it ll work.
Hi, Im also new with the cameras and eufy. Is auto night vision suppose to be on all night? Mine only turns on if I look on the camera live feed. Have a lot of new animaltracks probably from night time but not a single recording.
the same for me, did anyone heard something from eufy support?
This is the reply i got this morning from Eufy. I had to send the camera back so no idea if it works or whether it is just a holding response and the issues are still there…It says it MAY resolve the issues.
Glad to inform you that our engineer has found out the root cause and we have a new beta firmware that may resolve your issue. Please kindly know that we have pushed the beta firmware to your camera system, would you please keep an eye on the issue and let us know if there is any improvement? You can check the firmware via Homebase/camera settings>About Device.
Same issue here.
Their respond: We have sent your information to our product department and we are currently working on optimizing it and will have it resolved within 1-2 weeks. Thank you very much for your patience and support.
So the mentioned 1-2 weeks is a standard sentence I guess…
Yes, it appears to be a common and very annoying problem that they cannot solve.
Exactly the same for me, on both issues. Very annoying, really. Maybe I should just give up and return the set.
I got an update, 4.6.8 i think the problem is solved now, didn t test it yet. I ll tell you if something has changed.
Yep i test it, they work just fine.