0ne of my cameras will no longer connect to the HomeBase via WiFi, connecting it via the charging cable works fine. The three other cameras work fine at present. I’ve tried restarting the HomeBase, resetting the camera, connecting to a different wireless network and the firmware for both cameras and home base are up to date. The “ Test Wi-Fi Signal” test shows all 4 cameras have good signal strength.
Would anyone be able to steer me in the right direction to resolve this?
Thanks
Thank you for contacting Eufy.
I am so sorry to hear that the cameras cannot be added, regards to this issue, please help to confirm the following information:
-If you can hear a beep when you press the sync button on the camera.
-If the LED light turns to red when you charge the camera.
If the issue still persists, please send us a video showing you trying to set up the camera. We just need to see what you’re seeing.
Please let us know the serial number of your camera device and send an email to support@eufylife.com.
Apologized again for any inconvenience caused. Any other concerns we can address in the future, please feel free to contact us.
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I have the exact same issue. 3 of my cameras used to work and now the third keeps going offline. I swapped location between two cameras and they both work in the same location. It seems it doesn’t like more than 2 cameras being off. It says offline but is only a meter or two away from the homebase whilst testing it.