Hi I have a problem with my eufy system. I own 2c eufycam, 2k doorbell and a homebase 2 and app is being used on google 6a. All updated and all recently working.
My problem is that I dont seem to be able to playback events anymore. Frustratingly it was all working about two weeks ago and now its gone wrong by itself
If I go into the app events folder the thumbnails appear so I assume my devices are recording. I select the one I want to watch and it shows the first frame in the video box with a moving folder lock thing on top with a message about decrypting. After about 5 seconds the lock thing disappears and I try to press play but nothing the file cant be viewed. it just stays with the first frame
I have also tried downloading the file but it says download failed.
I have tried resetting everything and removing then re installing everything but still the same. I have even tried resetting all my internet gear. My internet is running at 54mbps
I have phoned the helpdesk but Ive been told there is a new app coming out so ‘Be patient’ (thanks for that advice) and the second guy told me to wait for an engineer to contact me
If anyone has a fix for this please let me know. Thank you.
PS Live playback is working fine