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I have questions which don’t seem to be answered anywhere I can find…
a) I have a 2K Dual camera doorbell that shipped with Homebase 2 - will this work ‘as is’ with Homebase 3, or is there now a new version of the 2K dual camera doorbell required?
b) I have the USB door chime for the Homebase 2 - can this be moved to the Homebase 3? (from what I can see the Homebase 3 USB ports are horizontal, not vertical, so that may just look bad, but work?)
c) Is there a trade-in/upgrade option (given some people may not have had the Homebase 2 all that long?)
thank you for your suggestion guide us forward direction. We will take it into consideration seriously. Please feel free to contact us viasupport@eufylife.com
. Please add some descriptions if it’s convenient for you. We will reply to you as soon as possible.
thank you for your suggestion guide us forward direction. We will take it into consideration seriously. Please feel free to contact us viasupport@eufylife.com
. Please add some descriptions if it’s convenient for you. We will reply to you as soon as possible.
a) I have a 2K Dual camera doorbell that shipped with Homebase 2 - will this work ‘as is’ with Homebase 3, or is there now a new version of the 2K dual camera doorbell required?
Response: “We appreciate your support in eufy. Currently, the dual doorbell does not support working with the Homebase 3 now, it is expected to be supported in Dec.” - so that’s better than the “By end Q1 2023” that the webpage lists
My question:
“b) I have the USB door chime for the Homebase 2 - can this be moved to the Homebase 3? (from what I can see the Homebase 3 USB ports are horizontal, not vertical, so that may just look bad, but work?)”
Response: Also, for the eufy indoor chime, we haven’t had tested it on the homebase 3, currently, it does not support either. - so that may be an issue - as it was a key selling point for me that a remote chime was available.
My question:
“c) Is there a trade-in/upgrade option (given some people may not have had the Homebase 2 all that long?)”
Response: “For the trade-in, we will have it, please keep an eye on us.”
So that may be a good thing - maybe hold fire a little if you’re thinking of upgrading?
Found this on their website, copied and paste:
Note: HomeBase 3 can only be connected to the router by cable to ensure a perfect connection. HomeBase 3 can not connect to your network via Wi-Fi. The Wi-Fi repeater function of Homebase 3 supports 2.4 GHz Wi-Fi only.
