Hello, my homebase for Eufy 2C doesn't have a blue light anymore

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Hello, I’ve tried help in the chat but there seems to only be a robot who doesn’t understand my question. I’ve had the Eufy cam 2C for exactly a year now, and it always had a light-blue light in the front. Today for the first time the Homebase was offline all day when I wasn’t at home and I could just restart it an hour ago, and since then the homebase doesn’t have a light anymore at all. There’s no light. It is online again though. Plase advise.

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first question, does the system appear to function properly other then the blue light not showing? question 2, have you tried unplugging the homebase waiting a couple of minutes and then plugging it back in?

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Thank you for your help with this. Both times yes. It does appear to work properly. I restartet the system with the app once, and another two times unplugged it and plugged it back in. Yet there’s no light at all. It concerns me greatly beacuse I don’t know the reason behind it, and I fear that the homebase could be offline again all day once again.

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if it is exactly a year eufy might replace it, it’s worth the call. if not you have 2 options. on ebay usa there is a homebase 2 used for $20.00usd, and a bunch of listings for new at around $75usd. good luck

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thank you for your answers. I don’t remember where I bought it though. Is it possible that the light thingy is due to some Eufy update maybe?

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If you would have used the search function, you would have seen this is a common issue. The Homebase works fine, but the blue led doesn’t function. There have been many posts here and on reddit about the same problem.

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It’s an issue that has been noted here before. My Homebase usually has no blue light, sometimes it has a flickering blue light and sometimes it has a steady blue light. Its functionality is unaffected.

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“If you would have used the search function”
you Seem to know that I didn’t, how so?
Not only did I use the search function, but I also googled the issue and my internet didn’t comeup with a solution, at least I didn’t see it. Thank you.

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Hello, thank you for your help! Now I’m feeling a lot better :slight_smile: