Hi
Not had cams long and all good but I have a 1 min clip catching two people with audio trying to break in - but I go to download and it just down loads a 1 sec still clip ? Why is this - I urgently need to download to the footage - tried on multiple devices
Hey
Thanks I’m on Apple but will check - have another clip from another camera that I just tested on myself and that worked ok 
Have emailed support as noting I do for this particular clip works 
@anker please assist
Out of curiosity have you tried sharing it to someone see if it gives you longer than a second?
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Hi
Yeah tried that too… it’s only downloading or sharing a 25kb file … which is far too small anyway … it’s really odd … I’ve gone out walked around and downloaded that all ok … just my luck that the vid of this happening isn’t working on download … but it will play back on app so something wrong somewhere
Apparently there should be a PC app this month according to this thread
Unfortunately still waiting on eufy appearance on PC.
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Hope something’s quick the police need the clip
Your up to date on updates yeah? Both phone and app?
Edit: I only ask as for one reason or another my phone has stopped auto updating my apps.
My phone also stopped too for some odd reason but all up to date
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Does anyone else have access, can they extract the video?
Does the same on other devices too gonna be my luck I won’t get it to download ( but if it is ok playing back within app surely it must be saved successfully)
@AnkerSupport @Mengdi @eufy-official one for the Eufy team to jump on ASAP.
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In the meantime all I can suggest is to record the recording with a second device while it plays off your phone.
You still have the original and you then have something to hand to the police.
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Thanks 
hope for response soon
@AnkerSupport I really need help with this please urgently - I’m being chased for footage I cannot download and no one is answering phones
Not massively impressed with zero response on any contact channel ! @AnkerSupport I need help with this before the footage disappears from storage !
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Don’t hold your breath to long you might die before they respond and if they do it probably won’t be helpful
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@CCTV4 I’m very sorry about what happened! Have you emailed support? Try the live chat in the app or try the forum community.anker.com. Anker/Eufy is usually very bad at communication and I’m very sorry your having trouble reaching them. @Mengdi @eufy-official @AnkerSupport
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Oh great nothing back from anyone in support and live chat not online @AnkerSupport this is important and making me look a fool because can’t download original footage for a police officer