Hi, my vid-door

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1

Hi, my vid-doorbell has stopped sending notifications to my phone. Anyone have any ideas TIA

2

Hi Jim! Missing notifications is a common headache, but usually an easy fix. Here are a few things you can check in order of ‘most likely’ to fix it:

  1. Check the eufy App Notification Settings
    • Open the eufy Security app.
    • Tap the three lines (Menu) at the top left > Settings > App Notifications.
    • Make sure notifications are turned ON.
    • Also, go to the Security tab at the bottom, select your HomeBase or Doorbell, and ensure the ‘Home’ or ‘Away’ mode you are currently using actually has the ‘Notification’ box checked.
  2. Check your Phone’s System Settings
    • iPhone: Go to Settings > Notifications > eufy Security and make sure ‘Allow Notifications’ is toggled on.
    • Android: Go to Settings > Apps > eufy Security > Notifications. Ensure ‘Allow’ is on and check that the app isn’t being ‘Optimized’ for battery (which can kill notifications to save power).
  3. Check the Motion Detection Settings
    • In the eufy app, go to your Doorbell Settings (gear icon) > Motion Detection.
    • Make sure it didn’t accidentally get turned off.
    • If you have ‘Activity Zones’ set up, try deleting them temporarily to see if the notifications return—sometimes the zone isn’t catching the movement correctly.
  4. Power Cycle the Device
    • If none of the above work, try a quick restart. For most eufy doorbells, you can quickly press the SYNC button 5 times in a row, or just restart your HomeBase from the app settings.
3

If Castles idea doesn’t work I had this happen last year after a iPhone iOS update, notification stopped entirely I called eufy support and they suggested deleting the app and reinstalling it and it 100% worked for me. Deleting the app not just clearing the cache. You won’t lose your data but will have to sign back in with your password.

4

Thanks, as I couldn’t figure it out I did just that (delete app and reinstall) worked a treat. Thanks again

5

Thanks for your help, I ended up deleting the app then reinstalling it. Which did the job. Thanks again