HomeKit removal ticket

Hello,

I’ve had a ticket home with eufy help for over a month with very little assistance. Has anyone experienced not being to remove HomeKit from your system? HomeKit never worked which is fine, I just can’t get HomeKit turned off within homebase. Im trying to avoid wiping the homebase. For further clarification, having HomeKit turned on significantly reduces the motion sensor on my s3 pro and I can’t switch to 4K.