I can’t proceed collecting the points for day 6 in the welcome event even I play audio content from the app.
9 Likes
I’m having the same issue.
1 Like
I can’t post on here and end the week
1 Like
I have the same problem. I hope the soundcore team can give light into this.
1 Like
I jave de same probleme too!
Thought I was the only one.
1 Like
same here. I try with default music player. it didn’t work 
1 Like
Same here
Dear valued user,
We sincerely apologize for the inconvenience you experienced. Due to a temporary technical issue in our campaign system, you were unable to successfully complete all tasks in the 7-Day Welcome Challenge . We truly regret any frustration this may have caused and appreciate your patience and continued support.
To make it right, we’re happy to manually grant you the exclusive reward associated with this event . To receive it, please reply to this comment with the email address linked to your account, or send your email to soundcore-campaign@anker-in.com with the subject line “7-Day Welcome Challenge Reward” . Once processed, you’ll be able to view the reward on the Event Page → Rewards section. No further action is required on your end — you won’t need to complete the Day 7 task. We’re actively working on improving our system to ensure a smoother experience for future events. If you have any questions about viewing or using your reward, please don’t hesitate to reach out.
Thank you again for your understanding and support. Wishing you a wonderful day!
Warm regards,
The soundcore Team
Dear valued user,
We sincerely apologize for the inconvenience you experienced. Due to a temporary technical issue in our campaign system, you were unable to successfully complete all tasks in the 7-Day Welcome Challenge . We truly regret any frustration this may have caused and appreciate your patience and continued support.
To make it right, we’re happy to manually grant you the exclusive reward associated with this event . To receive it, please reply to this comment with the email address linked to your account, or send your email to soundcore-campaign@anker-in.com with the subject line “7-Day Welcome Challenge Reward” . Once processed, you’ll be able to view the reward on the Event Page → Rewards section. No further action is required on your end — you won’t need to complete the Day 7 task. We’re actively working on improving our system to ensure a smoother experience for future events. If you have any questions about viewing or using your reward, please don’t hesitate to reach out.
Thank you again for your understanding and support. Wishing you a wonderful day!
Warm regards,
The soundcore Team
Dear valued user,
We sincerely apologize for the inconvenience you experienced. Due to a temporary technical issue in our campaign system, you were unable to successfully complete all tasks in the 7-Day Welcome Challenge . We truly regret any frustration this may have caused and appreciate your patience and continued support.
To make it right, we’re happy to manually grant you the exclusive reward associated with this event . To receive it, please reply to this comment with the email address linked to your account, or send your email to soundcore-campaign@anker-in.com with the subject line “7-Day Welcome Challenge Reward” . Once processed, you’ll be able to view the reward on the Event Page → Rewards section. No further action is required on your end — you won’t need to complete the Day 7 task. We’re actively working on improving our system to ensure a smoother experience for future events. If you have any questions about viewing or using your reward, please don’t hesitate to reach out.
Thank you again for your understanding and support. Wishing you a wonderful day!
Warm regards,
The soundcore Team
Dear valued user,
We sincerely apologize for the inconvenience you experienced. Due to a temporary technical issue in our campaign system, you were unable to successfully complete all tasks in the 7-Day Welcome Challenge . We truly regret any frustration this may have caused and appreciate your patience and continued support.
To make it right, we’re happy to manually grant you the exclusive reward associated with this event . To receive it, please reply to this comment with the email address linked to your account, or send your email to soundcore-campaign@anker-in.com with the subject line “7-Day Welcome Challenge Reward” . Once processed, you’ll be able to view the reward on the Event Page → Rewards section. No further action is required on your end — you won’t need to complete the Day 7 task. We’re actively working on improving our system to ensure a smoother experience for future events. If you have any questions about viewing or using your reward, please don’t hesitate to reach out.
Thank you again for your understanding and support. Wishing you a wonderful day!
Warm regards,
The soundcore Team
Dear valued user,
We sincerely apologize for the inconvenience you experienced. Due to a temporary technical issue in our campaign system, you were unable to successfully complete all tasks in the 7-Day Welcome Challenge . We truly regret any frustration this may have caused and appreciate your patience and continued support.
To make it right, we’re happy to manually grant you the exclusive reward associated with this event . To receive it, please reply to this comment with the email address linked to your account, or send your email to soundcore-campaign@anker-in.com with the subject line “7-Day Welcome Challenge Reward” . Once processed, you’ll be able to view the reward on the Event Page → Rewards section. No further action is required on your end — you won’t need to complete the Day 7 task. We’re actively working on improving our system to ensure a smoother experience for future events. If you have any questions about viewing or using your reward, please don’t hesitate to reach out.
Thank you again for your understanding and support. Wishing you a wonderful day!
Warm regards,
The soundcore Team
Dear valued user,
We sincerely apologize for the inconvenience you experienced. Due to a temporary technical issue in our campaign system, you were unable to successfully complete all tasks in the 7-Day Welcome Challenge . We truly regret any frustration this may have caused and appreciate your patience and continued support.
To make it right, we’re happy to manually grant you the exclusive reward associated with this event . To receive it, please reply to this comment with the email address linked to your account, or send your email to soundcore-campaign@anker-in.com with the subject line “7-Day Welcome Challenge Reward” . Once processed, you’ll be able to view the reward on the Event Page → Rewards section. No further action is required on your end — you won’t need to complete the Day 7 task. We’re actively working on improving our system to ensure a smoother experience for future events. If you have any questions about viewing or using your reward, please don’t hesitate to reach out.
Thank you again for your understanding and support. Wishing you a wonderful day!
Warm regards,
The soundcore Team
Dear valued user,
We sincerely apologize for the inconvenience you experienced. Due to a temporary technical issue in our campaign system, you were unable to successfully complete all tasks in the 7-Day Welcome Challenge . We truly regret any frustration this may have caused and appreciate your patience and continued support.
To make it right, we’re happy to manually grant you the exclusive reward associated with this event . To receive it, please reply to this comment with the email address linked to your account, or send your email to soundcore-campaign@anker-in.com with the subject line “7-Day Welcome Challenge Reward” . Once processed, you’ll be able to view the reward on the Event Page → Rewards section. No further action is required on your end — you won’t need to complete the Day 7 task. We’re actively working on improving our system to ensure a smoother experience for future events. If you have any questions about viewing or using your reward, please don’t hesitate to reach out.
Thank you again for your understanding and support. Wishing you a wonderful day!
Warm regards,
The soundcore Team
Dear valued user,
We sincerely apologize for the inconvenience you experienced. Due to a temporary technical issue in our campaign system, you were unable to successfully complete all tasks in the 7-Day Welcome Challenge . We truly regret any frustration this may have caused and appreciate your patience and continued support.
To make it right, we’re happy to manually grant you the exclusive reward associated with this event . To receive it, please reply to this comment with the email address linked to your account, or send your email to soundcore-campaign@anker-in.com with the subject line “7-Day Welcome Challenge Reward” . Once processed, you’ll be able to view the reward on the Event Page → Rewards section. No further action is required on your end — you won’t need to complete the Day 7 task. We’re actively working on improving our system to ensure a smoother experience for future events. If you have any questions about viewing or using your reward, please don’t hesitate to reach out.
Thank you again for your understanding and support. Wishing you a wonderful day!
Warm regards,
The soundcore Team
7 day welcome challenge reward
Hi Gonky,
Thanks for reaching out about the 7-Day Welcome Challenge.
To issue the reward, we’ll need the email address associated with your account. Please reply here with your email, or send it to soundcore-campaign@anker-in.com so we can proceed.
Once we receive it, we’ll process the reward as soon as possible. Thanks for your understanding! 
hi my email is this one on my account.
kermi466@gmail.com
1 Like
Hi Gonky,
Thank you for sharing your email with us. We’ve received it successfully.
We understand the inconvenience caused by the temporary technical issue with the 7-Day Welcome Challenge , and we truly appreciate your patience. Our team is now processing your reward manually.
Your reward will be issued to your account within 48 hours . No further action is needed from you at this time. Once it’s completed, you can find it under Activity Page → Rewards .
If you have any questions in the meantime, feel free to let us know.
Best regards,
soundcore Team