I have a question I’ve been having issues with tu app signing me off or my kids family etc… when I share access with them and they sign one to another device it kicks them off completely and they have to log back in. Everyone is using an IPhone if that helps. It used to happen rarely before but now it’s consistent and as im looking or logged in myself. In the middle of viewing a event it will sign me out
that’s strange that it is happening on multiple devices. If it was just one I would say try clearing the cache or deleting the app and reinstalling it and sign back in.( you won’t lose your data) Maybe it’s another app glitch. Have you checked for any app updates available ? If you can’t find a fix contact “support@eufy.com” and leave them a message about your problem. AI will respond with some suggestions then later a human will respond. The latest app version for iPhone is 6.0.30 and at the end of May another update is coming out to fix multiple app glitches and hopefully won’t cause other issues
I know there’s a limit to how many people can use the same app login, had you added anyone recently?
you have created one account, you can use it on the following devices simultaneously.
- Two Phones (iOS+Android / iOS+iOS / Android+Android)
- One Tablet (Android/iOS)
- One Web Portal (Windows)
For example, you have created a eufy app account jack@gmail.com, you can log in to two different Android/iPhone devices, one iPad, one web portal with the same eufy app account (jack@gmail.com) at the same time.
Maybe sharing the devices, if you’re not doing that already, instead of using one app, the shared user would be using their own app and password to access the devices and it should alleviate being logged out.