My headphones a

soundcore
1

My headphones are not working very well in noise cancelation I can still hear stuff outside of them and sometimes one will be in transparency and one will be in cancelation and then if I switch them then it’s still that way just swapped

2

They are the p40i

3

Sorry to hear about the connection issue! Here are a few steps you can try:

  1. Manually adjust the ANC to 5 on ANC Manual Mode and enable ANC Personalized to Ear Canal.
  2. Try other bigger sizes of ear tips to ensure the ones you’re using fit well and create a tight seal. If one earbud feels stable and the other does not, try a combination of ear tips such as large in the left and XL large in the right.
  3. Test the earbuds in a different environment and with a different Bluetooth device to see if that makes any difference.
    Note: In a noisy environment and at high volume, you may feel that the noise cancellation performance is not as strong

If the issue still persists, could you kindly reach out to us at service@soundcore.com with your order details or case number? We’ll escalate your case to our senior support team for a personalized resolution.

Thank you for your patience and cooperation!