Hi,
I used to have a GalaxyS21 and recently switched to S25, and have two homes with Homebase2 and 3 and various camera’s attached. Since the switch I cannot receive any notifications anymore. All toggles are correctly switched on/off. My wife has a different phone and is receiving all alerts. I have tried everything, from uninstalling/reinstelling app, clearing cache/data, even went so far to remove all camera’s and configuring them on a new account. No joy. SOmetimes I only get 1 notification, but this is a popup-alert, and will disappear after a few seconds, so if you miss it, it’s gone. Any help?
1 Like
Setting,notifications,then app notifications. Make sure eufy notifications turned on
1 Like
I had this problem once on iPhone and Eufy support told me to delete the app and reinstall not just clear cache and it fixed it. Not sure but you might have already tried this. Did you completely delete it from your old phone? Is the live view and event view working correctly?
1 Like
Yes I can see live view and all events are recorded etc, just not getting any notifications. I have reinstalled the app many times now.All settings are correct.. just like on my old phone, where I do get notified.
1 Like