Only recording for 5 seconds

Archived
1

Hi,

Not sure why but the wireless video doorbell was recording ok but now every clip is only 5 seconds. I removed the active zone, would this change the length of the recording?

Thanks
Rob

2

What is in those recordings? Did you walk out and dance in front of the cam to see if it continues recording past 5 ? If a camera wakes up and doesn’t see any significant movement it will end the recording to save the battery.

3

Every recording is 5 seconds exactly no matter what happens. I stood in front of the camera for 30 seconds and only the first 5 seconds recorded. No idea why it has started doing this, but would really appreciate any advice.

Regards,
Rob

4

Set to custom mode… set to run for lets say 60sec … UNcheck “stop clip early if no motion detected”

Try it.

If that doesn’t work I would completely reset the camera.

Retry.

If that didn’t work I would reset everything to factory and try again ( I don’t give up on this stuff )

Retry. Then I would call for for a replacement

I am forced to set to 60 second and UNcheck “stop clip early” or I miss SO much. It ALWAYS runs for 60 battery killing seconds EVERY time. (Makes me so mad)

5

Thanks, I’ll try that. One question please, how do you reset the camera as I suspect I will need to do that?

Regards,
Rob

6

Ummm… I think I pressed the sync button a bunch of times in a row. Like 7 or 8 ?!? The lights would flash and then beep a few times. Give it a few seconds to recover before re adding it to the homebase.

7

The indoor (wired) cams have a different reset. It’s a press and hold for 15 second. Or something like that

8

Is there a place we could find the actual factory reset options for all the security products somewhere? Would be a nice tool for those who want that last ditch effort to fix a problem.

9

I had the same issue. Did a reset and that fixed the problem. For my Video Doorbell 2K battery powered set I had to hold the sync button on the back for 10 seconds.

You will need to re-add the device through your app. I noticed my QR code on the back had a few scratches so could be a problem later on so I added a piece of paper covering it.