Permanent Outdoor Light E22 App schedule wont Work

I recently installed the E22 permanent outdoor light and they look fantastic. However, I have not been able to get the schedule to work. I’ve set it up to turn on and off each day at a particular time, but when that time comes the lights do not turn on. I have to turn them on manually. Then they don’t turn off at the time that has been set to turn off. I’m using Eufy Life on an iPhone to control the lights.

But I’ve just realized that the schedule seems to be working with the wrong time. Because now the lights with the addition (schedule) went on by itself. But completely off the set time.
I can only imagine that it is a time zone problem. But how can that be, I can only set my location in the app settings (under the user name), but this is set to Germany and therefore fits.

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Hi Maxxe, Sorry for the inconvenience and trouble caused. This is indeed quite unusual. In this case, please ensure that the region of your account matches your current location. Additionally, check that the time zone on your phone is also consistent. If the issue persists, please contact us at Support@eufy.com. We will further assist you to quickly resolve this issue.

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