Please my Anker

soundcore
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1

Please my Anker r50i is not strongly connecting on my phone 20 cm and it’s breaking pls what can be done

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2

Thanks for bringing this up! :folded_hands:
We’re really sorry to hear that your R50i earbuds keep disconnecting when the phone is just a short distance away — we completely understand how frustrating that can be.

To fix this issue, please try the following steps:

  1. Ensure the charging case has enough power and reset the earbuds:
    • Open the charging case and take out both earbuds.
    • Press and hold the touch areas on both earbuds simultaneously for 10 seconds until you hear the reset tone.

  2. Go to the Soundcore app and turn off Adaptive ANC:
    • Noise Cancellation > Mode > Manual Mode.

  3. In the app, turn off Dual Connections to improve stability.

  4. Test the earbuds with another Bluetooth device in a different environment to see if the issue persists — this can help rule out interference.

If the problem continues, please contact us at service@soundcore.com with your order details and a brief description of what’s happening. We’ll escalate your case to our senior support team for a personalized solution.

Thank you so much for your patience and cooperation — we’re here to help! :blush: