problems viewing playback of evening after update on 25.02
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I’ve had nothing but problems since downloading the update. Homebase offline even though the blue light is fixed on, can’t retrieve event footage and can’t view live feed. Luckily I only updated one device and so using the other with the old version of the app
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I’ve noticed it’s slower to load
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Powered off the homebase for 5 minutes and cleared cache on my app settings seams to have done the trick
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Could you please share more information about the issue? If possible, could you please tell us the device model? At the same time, if you could provide us with a short video showing this issue,and upload the logs? Thanks so much for your patience!
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Nope didn’t exactly work . Got one e330 working correct by removing then adding again . But have found other one now not working of an evening correctly . Will have to remove and re add . Pain in the neck as there up high fixed to underneath of soft boards .
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Don’t expect it to be resolved anytime soon. I spent 5 weeks in direct communication with customer service manager and supposed technicians 
didn’t and still haven’t resolved any of the numerous bugs.
They pay plenty of lip service, but don’t do a thing about it
You’ll be doing that regularly, just a heads up. Plus it will start to crash on restart too. Exactly how my BRAND NEW product is. After 5 weeks, no fix