Just installed a Eufy doorbell camera yesterday, but when i go into my app i get the “This 2k Video unavailable on this device” on my iPhone 12 Pro Max. I changed the video recording resolution to 1080P and I am still receiving this error. Does anyone know the fix to this issue?
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For anyone else that experiences this in the future, my SD card was not formatted. Once i formatted it the issues was resolved.
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As far as I’m aware it will only play 2k on a device that 2 k is set up for?…..
I’d try removing device and reinstalling and seeing if that fixes the problem for you….
I was going to suggest restarting it, but I see you’ve solved your problem. Wonder if ejecting the SD also would have solved it? Are you able to rec in 2k now? I get that error on my Android with some cameras, which puzzles me because my first eufy cam is 2k and has always recorded and worked fine with it…