Unlock the power of eufy - Step by step guide to update your Baby Monitor!

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Hi, eufy fans,:smiling_face_with_three_hearts:

Do you ever feel that you’re getting out-smarted by your smart home? To make life easier, we want to share monthly tips with you that will help you make the most of your eufy devices. Keep an eye out for more “Unlock the power of eufy” posts and gain the knowledge needed to be top of the smart home class.:house_with_garden:

For this installment, we will take a closer look at our Video Baby Monitor. In particular, how to update the firmware to the latest version so you can enjoy quieter and more intelligent mode switching.

The latest update allows the camera to detect levels of visible light for smoother transitions when switching between modes. You’ll never be disturbed by that click sound ever again!

:baby: Follow the steps below to complete the update

Download the latest firmware version:

Step 1 - Click the link to download the latest firmware here:

https://www.eufylife.com/support/5505/spaceview-baby-monitor

Step 2 - Click the Firmware v2.4.4 and follow the steps to download.

Upgrade the monitor :desktop_computer:

Step 1 - Connect the monitor to your computer via a data cable. Once connected you will see a file named “SN93701PU” displayed on the screen.Note that:

  • The provided cable cannot be used to connect the two devices. If you do not own the necessary cable, you can contact our customer service team who will advise you on how to obtain the necessary cable. Contact us at - support@eufylife.com.

  • Ensure the screen is on throughout the entirety of the update process. If the monitor is off it means that the connection between the monitor and computer has been broken.

Step 2 - Open the “SN93701PU” file. Copy the Monitor.bin file and transfer it to the “SN93701PU” folder. There will be a file-transfer prompt on the monitor (as pictured below), and the transfer will take approximately 5-6 minutes.

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Step 3 - After the file transfer is complete, the monitor will restart automatically. The connection between the monitor and the computer will end. After the monitor restarts, the monitor.bin file will no longer be visible.

Step 4 - Finally, check that the monitor’s update was successful. You can view the firmware version in use by going to - menu —>“…”—> connect with us—> Hardware

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Upgrade the camera :video_camera:

Step 1 - Connect the camera to your computer via a data cable. Once connected you will see a file named “SN93700BU” displayed on the screen.

Step 2 - Open the “SN93700BU” file. Copy the Camera.bin file and transfer it to the “SN93700BU” folder. The transfer will take approximately 20-30 seconds.

Step 3 - After the file transfer is complete, the camera will restart automatically. The connection between the camera and the computer will end. After the camera restarts, the Camera.bin file will no longer be visible.

Step 4 - Finally, check that the camera’s update was successful. You can view the firmware version in use by going to - menu —>“…”—> connect with us—> Software

Power Unlocked!:unlock:

Update Complete. You can now enjoy the latest version of our firmware. Never be bothered by the sound of mode switches again.

If you are still unable to update your baby monitor to the latest firmware version you can follow the “eufy Security Baby Monitor Software Upgrade Guide” on YouTube.

The following situations indicate that the update failed. If you experience any of the following, please start again.

  • The Monitor menu is not complete or out of order.

  • The monitor display is off. When connected to your PC, if the “ROM” file appears instead of the “SN93701PU” file, follow the monitor update steps and restart the device.

  • The camera cannot be paired with the monitor. When connected to your PC, if the “ROM” file appears instead of the “SN93700BU” file, follow the camera update steps and restart the device.

:speaking_head: Where you can find us:

If you encounter any problems during use or have any other questions, please contact our customer service team through the following channels:

1）eufy Security app－>Help－>Live chat/Call us/Feedback

2）Ask your questions here at the bottom of this post

3）Send us an email: support@eufylife.com

We will get back to you as soon as possible.

Thank you for your support.

eufy Security Team

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Hope you can find some useful information here.:slightly_smiling_face:

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Eufy,
After updating the firmware, the audio on our device is extremely quiet. We have had the Spaceview monitor and camera since early 2020 and have loved it. We have a second baby on the way so we decided to get the Spaceview Pro for extra battery life. In order to make the cameras work with each other I had to update the firmware on our original camera and monitor…no problem. However now the audio is very faint and have to be turned up all the way in order to somewhat hear our son.

Before the firmware update we could have it on the second volume and it would be just as loud, if not louder. Other reasons I think the camera is having issues is because I could be talking with the camera 1ft from my mouth and the volume dots on the monitor are only at 2 or 3. Additionally, before the update if we were in monitor was on a moderate volume and in the same room as the camera we would get the ringing feedback. Now I have to have the monitor volume all the way up and within 2 or 3 ft in order to get even minor ringing feedback.

Have you been having this issue from others? I had the same issue on the Spaceview Pro that we bought new but the support chat decided to send us a new one. I updated the firmware on those devices too so hopefully the new one won’t have any issues. They said they couldn’t do anything about the original monitor and camera. I have an email into the help request to see they can do anything else.

Thanks,
Luke