I switched internet providers and now have a new internet modem. My Eufy doorbell camera works fine with the new modem but my Eufy Wall Light Cam S100 will not connect to my new modem. How do I fix this?
Not sure, is the wall light cam still listed /showing up in the eufy app opening screen?
If so you may need to remove it first from the app “Remove Device”, then try to add it back & do the usual setup.
If it still doesn’t work you might have to do a reset. Next to the USB charging port is a reset hole. Power up the S100 via USB charging cable and then stick something that fits in the reset hole _ like a paper clip _ gently until you feel a slight click hold it for about 5 seconds then release.
Now try to if that fixed it.
Thanks for your response.
The wall light has already been removed from the app. I’ve gone through a new set up again and again on the app for the wall light and it will not connect to my new modem. See photo. This is when it doesn’t connect to the modem.
Hi,
Have you tried performing a reset on the S100?
Does your Wi-Fi password have any blank spaces in it?
Try clearing the eufy app’s cache.
Also, and you probably already know… When doing the setup, your phone also needs to be using the same Wi-Fi that you want your S100 to connect to. The 2.4 GHz band.
I had a similar issue when I upgraded my modem recently. It turned out the Wall Light Cam S100 needed a reset and reconfiguration to connect properly with the new network. Have you tried resetting the camera and then setting it up again from scratch? Sometimes, new modems have different security settings that might require adjusting the Wi-Fi configuration on the device.
Hope this helps!