I bought the eufy doorbell and I established a wired connection from the doorbell I used before. If I take a look in the app I see that the battery is going down. On different forums I read that if I use a wired connection I have to see a plug instead of the battery power. Can anyone advise what to do in this case?
I had the same problem. Exchanged my 16v30va transformer and replaced it I had the same problem again in a month I exchanged yet another 16v 30va transformer. This did not fix my issue.I then bought a 24V 40VA trans former which did not really fix the issue either.
I contacted eufy about my 2k battery doorbell that was wired and not charging. It was about 5 months old. They sent a replacement, and THAT DID fix my issue. I was even able to leave the more powerful transformer in and that may have also allowed my manual doorbell to work again. Now I have a manual chime and the home base chime. The new replacement also reacts faster when connecting and drops a lot less! Try contacting eufy about the issue directly. Their customer service gave me a great experience.