Wired Doorbell motion sensor

The motion sensor works and notifies me when someone rings the doorbell. However if someone just walks up to the door, I don’t get anything. Not even if my husband waves in front of the bell but doesn’t push the button. I have sensor highest setting and the zone set.

I had the same issue… i wiped the entire face with a damp cloth, adjusted the synsativity seting in app. I also reset everything by unplugging it. Now it starts recording half accross my yard