2c camera picture breakup

Archived
1

I install 4 cameras last week and they all seem to work fine except for one. The picture keeps breakup as if there is some sort interference. I move that camera away to the other side of the house and it still does the same. I removed it from the home hub and then added it again… it still does it??

Any one know what I can do to fix this?

2

Thank you for reaching out! @Pierre4

I am so sorry to hear that the cameras issue with your device, if the issue still persists, please send us a video showing the image. We just need to see what you’re seeing.

In order to apply for our 12-month warranty that covers any quality or manufacturing related issues, please provide the following information:

  • A screenshot or pdf of the invoice from your Amazon purchase from AnkerDirect (or a picture of the receipt if you bought it from a store)
  • Your current shipping address
  • The serial number (SN) located on the camera device
  • A short video depicting the problem (behavior, beeps, and indicator when it stops working) .

Please send all the information to support@eufylife.com. Looking forward to getting you taken care of as soon as possible!

3

This happens occasionally with my cams. I have 5 and rarely they glitch and freeze for a few seconds and then go back to live view. Not sure why this happens.

1 Like
4

Hi thanks for the reply.

I’ve done all the above, anker support has said to go back to the retail store I bought it from. I did that and the retail store is now saying to go back to the manufacture??? Little annoyed and confused, I love the product however just want to product to work as it should.

Please advise what I should do now?