Welcome to the [eufy Essentials Vol.02]. In this column, we will strive to bring you various tips and tricks for using eufy products, to enhance your experience!
If your phone is blowing up with irrelevant alert notifications or no noticfcations, it is likely due to unsuitable Motion Detection settings. Here are some handy tips to improve detection. Only simple changes to receive the alerts which matter to you.
Steps to setting:
1: Find the device which you want to improve,
2: click the three dots in the bottom right,
3: click the setting gear icon,
4: click Motion Detection.
1.Activity Zone [Must-know]
In cases where the security cam view is highly active, objects such as moving vehicles, trees blowing in the wind, or passersby may easily trigger Motion Detection. To set up an Activity Zone that excludes the areas in which these moving objects are likely to be found and focus on areas that may have potential human movement or animal activity.
How to set up an activity zone?
- Click “Activity Zone” then enter the edit interface. Press the Add button to create a zone automatically.
2. Then tap the zone body to move and drag the 6 points on the sides of the zones to change its shape. and tap the checkmark , to save the zone.
3. Tap the pencil to change the shape of the Activity Zone. Tap the checkmark to save the change.
4. If you want to remove the Activity Zone, Select the zone you want to delete and tap the trash can icon to confirm that you want to delete the zone.
Cover the entire range of interest
Please ensure that the zone you have drawn covers the entire range of interest. The images below show the correct and incorrect way to draw your Activity Zone.
2.Sensitivity
You may have your sensitivity level set too high or too low. Manually reduce the sensitivity and trigger times appropriately. You can do a simple test to decide which level is optimal for you.
e.g., Set the Sensitivity Level to 3, then enter and leave the monitored area to test whether you receive detection alerts and how frequently you receive them.
3.Detection Type
Based on the motion you are concerned about, choose the appropriate detection type.
Note: The options for Detection Type may vary depending on the device.
e.g., If you are more concerned about people and their activities in the monitoring area, select “Human Detection.” If you are also concerned about the activities of your own or others’ pets in the monitoring area, add “Pet” detection. If there is a road in front of your house, and you are not concerned about vehicles, there is no need to enable vehicle detection.
Contact us
We hope this article helps everyone make the most of the product and fully enjoy its features. If you have any questions, please leave a comment or contact our product support team for assistance.
1）eufy Security app → Help → Call us/Feedback.
2）Ask your questions here at the bottom of this post.
3）Send us an email: support@eufylife.com
We will get back to you as soon as possible.
Thank you for your support.
