-411 connection failed

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1

Has anyone started to get the -411 error again when attempting to connect to cameras, just started this morning

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2

I have had the same issue!!

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3

No. Which type of camera?

4

No issues here. What is the 411 issue

5

Today all my 4 eufy indoor cam 2k pan and tilt fail to play video and show “fail to request - 411”,
I am so frustrated now

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6

Now mine is doing it. Cycled power and it started working for about a day and does it again. Any long term solution?

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7

So when it occurs for me a reboot of the camera used to fix it as I connected it to a smart WiFi plug so I could reboot anytime. Howwevr that appears to have stopped working for me. Yesterday I could not access any cameras a eufy 2k indoor cam and a outdoor solar s220. However without doing anything today everything is working again. So it seems it’s all on the eufy side of things and nothing local. I actually use rtsp on the indoor 2k cam and even when I can’t connect the stream is still saving to my nas.

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8

The server refused to accept the request
-411.
I think it has to do with when you want to access your cameras or videos, the app sends your encryption key to the eufy servers for verification.

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9

I had an issue with accessing my video clips yesterday too.

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10

yea, it happens all the time. Sometimes I think somebody turn off the cameras.

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11

My cam is work normal :grinning_face_with_smiling_eyes:

12

Between two different properties i have 10 cameras that are all getting the “fail to request -411” when trying to live stream. The cameras also fail to play recordings. However, I still receive notifications of motion from all the cameras.
Here is the breakdown of the properties, camera model and the FW version.
Property A:
Outdoor Cam - FW 2.0.8.0
Outdoor Cam - FW 2.0.8.4
Outdoor Cam Pro - FW 2.0.8.0
Outdoor Cam Pro - FW 2.0.8.0.4
Indoor Cam Pan & Tilt - FW 2.3.1.2
Indoor Cam Pan & Tilt - FW 2.3.0.8
Indoor Cam Pan & Tilt - FW 2.3.1.2
Property B:
Indoor Cam Pan & Tilt - FW 2.3.1.2
Outdoor Cam Pro - FW 2.0.8.4
Outdoor Cam Pro - FW 2.0.8.4
So far a power cycle restores access to the cameras, but that defeats the camera selling point of their remote access feature!
This problem sure looks like it is on Eufy’s side!!! Anyone know what is going on?

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It’s been going on mainly for all my 360 degree cameras. But sometimes to all my 3Cs. Eufy is getting on my limits. I have to say it is trash now