2 indoor pan and tilt V2 Indoor cam 2k both failed on same day

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1

Hi i have several eufy products.

2 indoor pan and tilt V2 Indoor cam 2k both failed on same day
The other day two eufy cameras went offline overnight.

I have tried to set them up again, which is what i usually do.

wifi is 2.4Ghz and working as expected password verified.

I have two separate wifi 2.4Ghz access points, i tried both but no difference.

They fail to connect to the wifi.
Its almost like both of them no longer have wifi antenna’s - they dont find any wifi SSID in the drop down list and manual entry is not working (with correct password)

The camera says “Connecting to the wifi” but then doesnt connect.

I also notice i do not have a blue light on the front.it is either blue_red looking (aka purple /pink or missing)

If i place the camera in a dark area the red infra lights come on. so it has power.
It does beep when i press reset button on the back

Both of these cameras are inside the house and i dont understand how they would both fail at once.
Some auto update broke wifi transmission/reception/antenna?
These have been working fine since i purchased them and now both stopped.

I have 5 other cameras all working without issue.

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2

actually. this started quite quickly after updating the application. within a couple of days these two both went offline. and another seems to no longer be working either

3

Do you have a homebase? If you do did you re add them to the homebase? I had to do that recently after an update

4

thats the issue. will not find any wifi or homebase to connect too.

Its like they are blacklisted or someone ripped out the network wifi chip. only bluetooth works

5

Same issue with the app update they pushed. Only way past it that I can find is a full reset of the camera (look up how) and start fresh to get the blue light. They need to fix what they broke

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6

ok and thats where i am stuck. The reset button on these is an easily accessible lever button. There is no pinhole button requiring any pointed tool.
I asked support how to factory reset, and they said hold that reset for 10s. I still get no blue light.
I want to FR them, but i dont think this is the thing to do it, yet there is nowhere else to reflash them or reset them

7

Try quick pressing the reset/sync button five times in 3 seconds, that might power off the camera, then unplug the power cord, wait 5 minutes then plug it back in and try to add the camera back to the app.

8

What works for me is holding for 10 secs then after the beep give it a minute or 2 then unplug it. Once it turns back on if it doesn’t go to a solid blue then I do it over again until I get the solid blue. It’s ridiculous but it gets the camera working again. They need to hurry up and push an update to fix what they broke

9

I have the same issue and can’t complete initial setup because camera doesn’t find any wifi network. Were you able to find a solution? Thanks

10

:grin:

11

I got the lawn mower and 6 cams